Cancellation & Refund Policy

Billing

• Paid configurations are monthly subscriptions, billed in US dollars.
• You pay for the first month when you place your order, then on the same day each month until you cancel.
• Pooled configurations are paid by card. Dedicated configurations are confirmed by our team before they start, and are billed as set out in your order.
• Payments are processed by Razorpay.

Cancelling

• You can cancel at any time by deleting the configuration in the console.
• Deleting stops the service and permanently deletes that database straight away; this cannot be undone, so export any data you need first. Its stored data is erased within 7 days and its backups within 30 days.
• Deleting also cancels that configuration's subscription, so you won't be charged for it again.

Deleting your account

• Card billing is cancelled straight away, so you won't be charged again.
• Each pooled configuration keeps running until the end of the period you've already paid for, and is then deleted.
• You have 30 days to change your mind: sign back in and your account is restored. Card billing is not restarted, so a pooled configuration is still deleted at the end of its paid period; order it again if you need it.
• During those 30 days a database may be suspended; we email you before that happens.
• After 30 days, every database left in your account is deleted, and its stored data is erased within 7 days.

Refunds

• Payments are non-refundable, including for a partly used month, except in these cases, which we refund in full:
  • you were charged by mistake, for example twice for the same month;
  • you were charged after you cancelled;
  • your database could not be created and never became available;
  • the law requires a refund.
• Credits for availability shortfalls are covered by our SLA, as described in the Terms of Service.

Requesting a refund

• Email support@originchain.ai within 30 days of the charge, with your account email, the configuration name and the payment ID from your receipt.
• We acknowledge requests within 24 hours and resolve them within 15 days.
• Approved refunds go back to the card you paid with; your bank usually shows them within 5-10 business days.

Missed card payments

• If a monthly payment fails, it is retried automatically.
• If it still can't be collected, we email you, and your configuration keeps running for 7 more days before it is suspended.
• Suspension keeps your data. Once the payment is made, the configuration is restored. Email support@originchain.ai if you need help paying.

Contact

Support: support@originchain.ai · Grievances: grievance@originchain.ai · Silicoyn Technologies Pvt Ltd, Bengaluru, Karnataka, India